Refund Policy

Because Kova Pass unlocks digital content, tools, and member areas, refund eligibility is reviewed based on the circumstances of each request and applicable consumer law.

If you purchased by mistake, were charged incorrectly, or cannot access what you purchased, contact Kova promptly. Include your order number and the email used at checkout so the purchase can be located.

Access problems can often be resolved through purchase verification. Kova may ask you to complete reasonable troubleshooting before deciding a request.

Any separate purchase made directly through an external provider is governed by that provider’s own terms and refund policy.